Brussels agrees new protections for consumers facing online fraud

Anabelle Colaco
30 Nov 2025, 02:09 GMT+10

The European Union has reached a political agreement on a new package of regulations designed to strengthen consumer protection against rising online fraud and hidden payment risks, the European Parliament said
Under the legislation, banks and other payment service providers will face stricter obligations to prevent fraud, including the requirement to freeze suspicious transactions
If providers fail to put in place adequate safeguards, they will be responsible for covering customers’ financial losses

BRUSSELS, Belgium: The European Union has reached a political agreement on a new package of regulations designed to strengthen consumer protection against rising online fraud and hidden payment risks, the European Parliament said.

Under the legislation, banks and other payment service providers will face stricter obligations to prevent fraud, including the requirement to freeze suspicious transactions. If providers fail to put in place adequate safeguards, they will be responsible for covering customers' financial losses.

Online platforms will also share accountability. Those who do not remove fraudulent advertisements could be held liable for the costs banks incur when reimbursing victims of related scams.

The rules aim to improve visibility of payment charges, expand access to cash in rural communities, and streamline communication between payment providers and banks. They also require banks to offer human customer support rather than relying exclusively on chatbots.

Before the new measures can take effect, they must be formally approved by both the European Parliament and EU member states.

Watch latest videos

News RELEASES

Publish news of your business, community or sports group, personnel appointments, major event and more by submitting a news release to Germany Sun.

More Information

Europe Business

Section

As rich flee Norway’s tax, debate grows over fairness and fallout

OSLO, Norway: From a villa overlooking Lake Lucerne, Borger Borgenhaug enjoys Swiss calm, but not the trade-off that took him away...

Hiring freezes, layoffs spread across Europe amid weak economy

BRUSSELS, Belgium: A growing number of major European companies are rolling out job cuts or hiring freezes this year as economic conditions...

GCAA confirms Airbus A320 inspections underway for UAE national carriers

ABU DHABI, 29th November, 2025 (WAM) -- Following the Emergency Airworthiness Directive (EAD) issued by the European Union Aviation...

"Appreciate Airbus, EASA have taken it immediately:" Captain CS Randhawa on Airbus A320 global software issue

Mumbai (Maharashtra) [India], November 29 (ANI): President of the Federation of Indian Pilots (FIP), Captain CS Randhawa, praised Airbus...

Air India begins rapid fixes on A320 fleet after global Airbus software alert; no cancellations reported

New Delhi [India], November 29 (ANI): Air India has initiated an accelerated software and hardware realignment programme across its...

DGCA grounds A320 family of aircrafts amid Airbus software update alert

New Delhi [India], November 29 (ANI): The Directorate General of Civil Aviation (DGCA) has issued an airworthiness directive banning...

Europe

Section